International Orders
1. ORDER PROCESSING
- For all orders placed before 8am on a working day, parcels will be shipped out from our warehouse on the same day.
- For all orders placed after 8am on a working day, parcels will be shipped out from our warehouse on the following (working) day.
- For all orders placed on a non-working day, parcels will be shipped out on the following (working) day.
2. INTERNATIONAL ORDER DELIVERY
- For all international orders, overseas purchasers are to ensure that the product can be lawfully imported to the destination country before placing any order. The recipient is also responsible for any custom fees or import duties that is imposed by their home country.
- Do note that we are unable to ship liquid products internationally. All orders will be refunded.
- For all shipments, a tracking number will be provided for each international order.
- Kindly refer to the respective shipping zones below for the delivery rates. Different delivery partners are engaged to ensure that all recipients enjoy the lowest shipping rates.
SHIPPING INFORMATION
2A. SHIPPING ZONE A - MALAYSIA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
5.20 SGD 9.00 SGD 12.00 SGD 15.00 SGD 18.00 SGD 21.00 SGD 24.00 SGD |
5 - 9 Working Days |
2B. SHIPPING ZONE B - SOUTH KOREA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
8.50 SGD 10.00 SGD 12.00 SGD 14.00 SGD 17.00 SGD 20.00 SGD 23.00 SGD |
4 - 9 Working Days |
2C. SHIPPING ZONE C - CHINA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
12.00 SGD 18.00 SGD 24.00 SGD 30.00 SGD 67.90 SGD 77.00 SGD 85.30 SGD |
4 - 10 Working Days |
2D. SHIPPING ZONE D - JAPAN
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
14.50 SGD 22.00 SGD 29.50 SGD 37.00 SGD 41.40 SGD 45.20 SGD 49.00 SGD |
6 - 10 Working Days |
2E. SHIPPING ZONE E - AUSTRALIA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
13.90 SGD 21.90 SGD 29.90 SGD 37.90 SGD 74.90 SGD 83.90 SGD 92.90 SGD |
7 - 13 Working Days |
2F. SHIPPING ZONE F - NEW ZEALAND
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
10.30 SGD 12.90 SGD 29.50 SGD 37.00 SGD 88.20 SGD 98.50 SGD 108.80 SGD |
11 - 18 Working Days |
2G. SHIPPING ZONE G - TAIWAN
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
11.90 SGD 17.90 SGD 23.90 SGD 29.90 SGD 61.90 SGD 69.10 SGD 75.70 SGD |
4 - 12 Working Days |
2H. SHIPPING ZONE H - HONG KONG
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
10.40 SGD 14.90 SGD 19.40 SGD 23.90 SGD 61.90 SGD 69.10 SGD 75.70 SGD |
5 - 12 Working Days |
2I. SHIPPING ZONE I - PHILIPPINES
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
11.90 SGD 17.90 SGD 23.90 SGD 29.90 SGD 60.40 SGD 66.50 SGD 72.60 SGD |
7 - 15 Working Days |
2J. SHIPPING ZONE J - INDONESIA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
7.40 SGD 9.20 SGD 11.00 SGD 12.80 SGD 16.30 SGD 19.80 SGD 23.30 SGD |
10 - 17 Working Days |
2K. SHIPPING ZONE K - UNITED STATES
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
18.90 SGD 29.90 SGD 41.90 SGD 51.90 SGD 99.90 SGD 109.90 SGD 118.90 SGD |
13 - 19 Working Days |
2L. SHIPPING ZONE L - GERMANY, FRANCE, BELGIUM, SWITZERLAND, SWEDEN, DENMARK
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
14.80 SGD 22.50 SGD 30.30 SGD 38.00 SGD 119.80 SGD 134.20 SGD 147.50 SGD |
10 - 15 Working Days |
2M. SHIPPING ZONE M - UNITED KINGDOM
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qxpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
10.30 SGD 12.90 SGD 30.30 SGD 38.00 SGD 119.80 SGD 134.20 SGD 147.50 SGD |
4 - 8 Working Days |
2N. SHIPPING ZONE N - POLAND
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| SF Express - Standard Express |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg |
58.66SGD 76.99 SGD 95.32 SGD |
3 - 12 Working Days |
|
Leading courier |
1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
109.06 SGD 140.67 SGD 171.78 SGD 201.57 SGD |
2 - 6 Working Days |
2O. SHIPPING ZONE O - FINLAND
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qexpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
17.80 SGD 25.50 SGD 33.30 SGD 41.00 SGD 122.80 SGD 137.20 SGD 150.50 SGD |
4 - 12 Working Days |
2P. SHIPPING ZONE P - BRUNEI (Only Brunei Darussalam)
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qexpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg
|
17.50 SGD 26.00 SGD 34.50 SGD 43.00 SGD
|
10 - 17 Working Days |
| Aramex |
2kg - 3kg 3kg - 4kg 4kg - 5kg |
55.79 SGD 66.86 SGD 77.93 SGD |
5 - 9 Working Days |
2Q. SHIPPING ZONE Q - CAMBODIA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| DPEX - Worldwide |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
30.72 SGD 39.78 SGD 48.83 SGD 57.89 SGD 76.00 SGD 94.11 SGD 111.12 SGD |
5 - 10 Working Days |
2R. SHIPPING ZONE R - LAOS, MYANMAR
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| ARAMEX |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
46.20 SGD 56.65 SGD 67.13 SGD 77.61 SGD 98.56 SGD 119.52 SGD 140.45 SGD |
4 - 10 Working Days |
2S. SHIPPING ZONE S - BANGLADESH, PAKISTAN, SRI LANKA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| DPEX - Worldwide |
0 kg - 0.5kg
|
41.32 SGD
|
3 - 7 Working Days |
| ARAMEX |
0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
56.65 SGD 67.13 SGD 77.61 SGD 98.56 SGD 119.52 SGD 140.45 SGD |
4 - 10 Working Days |
2T. SHIPPING ZONE T - THAILAND
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qexpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
10.90 SGD 15.90 SGD 20.90 SGD 25.90 SGD 60.40 SGD 66.50 SGD 72.60 SGD |
4 - 8 Working Days |
2U. SHIPPING ZONE U - DUBAI
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| FedEx |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
140.55 SGD 182.53 SGD 225.44 SGD 268.34 SGD 353.91 SGD 439.25 SGD 524.58 SGD |
2 - 5 Working Days |
2V. SHIPPING ZONE V - CANADA
| Delivery Company | Conditions |
Delivery Costs (Excludes Duties & Taxes) |
Estimated Delivery Time |
| Qexpress |
0 kg - 0.5kg 0.5kg - 1kg 1kg - 1.5kg 1.5kg - 2kg 2kg - 3kg 3kg - 4kg 4kg - 5kg |
18.80 SGD 26.00 SGD 33.30 SGD 40.50 SGD 91.20 SGD 101.50 SGD 111.80 SGD |
8 - 12 Working Days |
*Estimated delivery time may differ due to customs clearance.
For local shipping information, click here.
3. ORDER TRACKING
4. DELIVERY REQUEST
Please leave any requests in the memo during checkout so that all requests can be seen by our warehouse staffs when packing the order.
As we ship out parcels fast, requests sent via other channels (email, online contact form) might not reach the warehouse team before the parcel is sent out.
We hope to seek your understanding towards this matter, and thank you for your support towards US Clinicals! :)
Should you have any other inquiry or would like to ship to a country not listed above, do contact us at usc@hibeau.com or fill in the contact form on our 'Contact Us' page.